Privacy Policy

At Alpha Omega Consulting, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with Australian privacy laws.

We may collect various types of personal information, including contact details such as your name, address, phone number, and email address, as well as personal details like your date of birth and emergency contact information. For clients receiving care services, we may also collect relevant health and medical information. Additionally, we may gather financial information for payment or billing purposes and professional background details for job applicants or staff members.

We collect personal information in several ways: directly from you (in person, by phone, or through our website), from family members or authorised representatives, through forms, service agreements, or applications, and from third parties such as healthcare providers or government agencies.

We use your personal information to provide and manage our aged care and disability support services, communicate with you about your care or our offerings, process payments, and maintain accurate records. Your information also helps us meet legal and regulatory requirements, improve our services through feedback and data analysis, and recruit or manage staff and volunteers.

Your personal information may be shared with healthcare providers or allied health professionals involved in your care, government agencies or regulatory bodies as required by law, third-party service providers assisting with administrative functions, and legal representatives when necessary. With your consent, we may also share information with family members or authorised representatives.

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our security measures include physical safeguards, secure electronic systems, and procedural controls to ensure your information is kept safe.

You have the right to access and correct the personal information we hold about you. If you wish to review or update your details, please contact us using the information provided below.

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can adjust your cookie preferences through your browser settings. Please note that our website may contain links to third-party sites, and we are not responsible for their privacy practices or content. We recommend reviewing their privacy policies separately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this page regularly.

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at: